Data Autonomy understands that each organisation and every support situation is different and has its own unique and diverse set of business and technology challenges. Our support services are designed around our clients' requirements and budget. From a simple hardware replacement, or an onsite engineer through to full multi-technology/vendor solution support to solve complex technical faults for mission-critical environments. We offer engineering support services for technologies ranging from local and wide area networks, wireless, security and SAN based infrastructures on a 24x7, 365 basis. We realise that efficient and responsive support is critical to our customers’ ongoing business operations. Our support commitment is based on combining investment in skills, tools and resources, sharing information, responding quickly to changing needs and working through problems and solutions together with our customers own internal support teams. This will provides our clients with a single point of contact in the event of any problem, fault or issue with their IT system or solution. We aim to provide end-to-end call management, from fault logging, liaising with vendors and partners, the dispatch and co-ordination of the field engineering force, to call closure. Utilising specialist groups within our organisation to perform various tasks within that process, such as remote management, hardware support and software support. Our support services include: · Free contract management and renewal management · Free automatic renewal reminders · Ad-hoc design and configuration advice · Free contract consolidation · Remote dial-in support · Onsite support and troubleshooting across technologies and products · Bundled consultancy for non-problem/faults to assist with ad-hoc requirements · Automated backups of an entire solution's configuration · Remote network monitoring and reporting · Scheduled monthly network, security and systems health-check · Software Update Service - Security/network patching; Hotfixs etc. Enterprise Solution Support (ESS) For complex and integrated multi-vendor or multi-technology solutions we offer our most comprehensive support service, Enterprise Solution Support. |
